Small businesses are at the heart of the South Dakota economy, making up 99% of businesses in the state and employing more than 58%of its workforce. In Sioux Falls and throughout the state, these businesses are rapidly discovering the advantages AI can bring, using the technology to enhance their operations and remain competitive. But how exactly has the SiouxFalls small business community embraced the AI revolution? And what is needed for more small businesses to adopt AI in the future?

At a recent roundtable hosted by the ITI Institute, several local business leaders agreed that AI is "an endless resource" small business owners use to streamline "frustrating tasks," boosting efficiency and capability. Small business leaders also recognize that training, education, and support "can make a huge difference" to ensure the most beneficial adoption of AI.

AI: An Endless Resource for Small Businesses

AI enables small business owners to complete tedious tasks, like data entry, scheduling, or inventory management. By automating these processes, business owners can focus their time and energy on innovating, improving customer experiences, and scaling their operations.

Executives, for example, no longer need to "rely on analyst to generate a report," said one of the roundtable participants. Now "they can use AI to analyze the data instantly through a chatbot or another interface." As AI tools are integrated, businesses are able to compete with larger companies by increasing their productivity.

Additionally, this improved efficiency—particularly through the use of generative AI for tasks like drafting content or creating reports—gives small businesses a competitive edge. As one roundtable participant put it, "AI allows us to work at ten times the capacity of our competitors."

The Crucial Role of Training and Support in AI Adoption

While AI offers immense potential, small businesses need the skills and resources to use it effectively. Many business owners are eager to integrate AI into their operations but are unsure how to do so. Training, education, and support programs tailored to small businesses can make a significant difference.

"People want to adopt AI, but they need support,"one participant said. "Programs that guide small businesses through practical AI implementation can make a huge impact."

Impact

Whether it's speeding up data analysis, automating routine tasks, or assisting with creative processes, AI is helping Sioux Falls small businesses not only streamline their operations but also create new opportunities for growth and innovation.

Sioux Falls' small businesses can continue to thrive and lead the way in demonstrating how AI can empower small enterprises in the digital age.

The growing embrace of AI is about setting the stage for future success. And in Sioux Falls, that future looks bright.